Basically, Six Sigma is a high-performance, data-driven approach to analyzing the root causes of business problems and solving them. It ties the outputs of a business directly to requirements of the marketplace.
SIX SIGMA GOALS
At the strategic level: Align an organization keenly to its marketplace and deliver real improvements (and dollars) to the bottom line.
At the operational level: Move business product or service attributes fully within the zone of customer specifications and dramatically shrink process variation, the cause of defects that negatively affect customers.
The key words and phrases that I take away from this description, as well as from my reading on the subject, are:
- data-driven approach to analyzing root causes
- deliver real improvements to the bottom line
- product or service attributes/customer specifications
- shrink process variation, the cause of defects
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